Technical Support Engineer

Requirements:

• 5+ Years of experience in technical support roles.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, etc.), Operating systems (Linux) and hardware configurations.
• Responding to customer inquiries and resolving technical issues through email or conference call.
• Troubleshooting technical problems and guiding customers through step-by-step solutions.
• Understanding and diagnosing software and hardware issues.
• Collaborating with product development teams to identify and resolve technical issues.
• Investigating and escalating complex issues to higher levels of support or development teams as needed.
• Excellent communication skills, both verbal and written.

Qualification:

• Any Graduate